Frequently asked questions

An ABN is not required to buy online. Our products are available to purchase for domestic or commercial use.

Consider ordering our sample packs. These provide you with examples of the trays available online for purchase. Look for the sample packs in our online store.

One carton – all products offered are sold as full cartons. We cannot break down cartons to sell individual items. 

No. We will need your contact details, delivery address, and payment details.

We accept credit card payments only. 

We do not accept payment of orders over the phone. To ensure the privacy and security of your credit card details, please place your order through our Shopify site.

We endeavour to keep stock of all items. Select the Notify me when this product is available button and we will contact you as soon as the item is back in stock.

Your order will be delivered by Australia Post and can be tracked through the AusPost app

No, we do not provide refunds for change of mind or exchanges, except for goods sent in error. For free in-store delivery, a minimum order of 10 cartons is required; orders under this amount incur a freight charge. You must notify CM Active within 14 days if the goods do not match your order or if there's an issue with the invoice.

Returns require prior authorisation from CM Active and cannot be made more than three months after purchase. Returned goods must be in their original condition, with the purchaser bearing all return freight costs and potentially facing a repackaging fee.

Yes. Select the number of cartons that you require where requested. You also have the option to to purchase a pallet by selecting Buy a pallet and save.

Yes. CM Active offers a range of CPET and aluminium foil trays that are suitable for the microwave and oven. We also have PP products that are suitable for the microwave only. For more details, take a look at our PP, CPET, and Aluminium food packaging products.

Some of our CPET trays are available to purchase with lids, including our C2187 (single serve) and C2227 (multiple serve) and our deli ranges. Please note that lids are sold separately where shown.

Yes. CM Active products once used, can go in the yellow top bin for recycling. Our CPET trays are made with post-consumer recycled material. The percentage may vary depending on the product, but all declared percentages, of recycled content used have been independently audited and verified. You can feel secure in the knowledge that our recycled material content claims are genuine. 

Our aluminium trays are also 100% recyclable. 

PP trays are recyclable but not back into food packaging. They are always made from 100% virgin material. 

For more details, take a look at our PP, CPET, and Aluminium food packaging products.

The difference between Smoothwall and Wrinklewall aluminium packaging lies in their design and intended use. Smoothwall packaging features a smooth and rigid structure, providing a leak-proof base ideal for a wide range of cooking methods and perfect for sealing with lidding films, enhancing both food quality and presentation. 

In contrast, Wrinklewall packaging is characterised by its distinctive wrinkled sides, which not only offer aesthetic appeal but also add strength and rigidity, making it suitable for culinary creations that benefit from crisper outcomes, such as pastries and pies.

While Smoothwall is preferred for its sleek presentation and versatility in cooking applications, Wrinklewall is favoured for its ability to produce crisper bases and its unique visual appeal, catering to the diverse needs of food producers like chefs, bakers, and purchasing managers.

For more information on our Wrinklewall and Smoothwall products, visit our Aluminium page.

In Australia, Black CPET is not detectable at recycling facilities using current detection systems, and product will end up in landfill.

Our packaging options are designed to accommodate a wide range of temperatures to suit various cooking and storage needs. CPET trays can be safely used from -40°C up to +220°C, making them suitable for everything from deep freeze storage to oven baking.

Aluminium foil trays offer an even broader temperature range, from -30°C up to +350°C, perfect for both freezing and high-temperature cooking applications. PP trays are designed for use within a temperature range of +2°C to +121°C, ideal for refrigerated storage and microwave heating.

CPET Evolve, developed by Faerch, is a sustainable food packaging solution made entirely from post-consumer recycled content, designed to be fully recyclable into new food packaging. Its distinctive appearance, with naturally fluctuating tones, reflects the recycled materials used, offering consumers a visual cue of their sustainable choice. 

The unique colouration of each tray also ensures compatibility with current sorting technologies, reinforcing its role in promoting true circularity in the food packaging industry. 

Explore our CPET page for more information.